A persistent, large water leak at the corner of Nagtegaal Street and Drakensberg Drive in Aviary Hill has resulted in considerable damage after being left unattended for some time.
The leak, which apparently started a year and a half ago due to a valve issue, has not only caused water build up in underground areas but has also affected neighbouring properties.
The irate resident, who resides on Crow Street, claims to have lodged multiple complaints with both his Ward Councillor and the Newcastle Municipality, but unfortunately, no action has been taken to address the situation.
Through the leaking valve, the resident claimed his swimming pool was damaged to the point where he needed to contact his insurance company to have it attended to.
“I had to claim from my insurance to have the pool replaced and when their team came out to check, they dug a hole and water filled it up within minutes,” he emphasised.
While his insurance has paid out the necessary funds to replace his pool, the resident has said his insurance company made it clear they would not pay out again, as the issue was a municipal problem.
“I reported the matter to my Ward Councillor and the Newcastle Municipality on multiple occasions, but nothing was done,” expressed the resident.
He further explained that the water leak’s impact became so severe that it started to create a marsh on a nearby property, while litres upon litres of clean drinking water was being wasted and channelled into a nearby river, potentially harming aquatic life due to its chlorination.
Six months ago, the resident explained the Newcastle Municipality sent a team to the site to dig a trench, redirecting the water towards a nearby field. However, this solution only exacerbated the problem, leaving the resident frustrated and concerned about further damage to his property and that of his neighbours.
Councillor Bebsie Cronje, who is responsible for the area, acknowledged the problem, stating, “It started when the Newcastle Municipality began with the pipe replacement in February last year. I am not exactly certain what the issue is, but I have reported the problem to the municipality.”
Newcastillian News reached out to the Newcastle Municipality’s Communications Unit on 3 August 2023, to seek official comments on the matter and ascertain the exact cause of the water leak and when it would be rectified. However, as of the time of reporting, an official response from the Newcastle Municipality is still pending.
Following our media enquiry, on Saturday, 5 August 2023, the Newcastle Municipality’s Communication Unit informed residents living in the vicinity of Nagtegaal and Drakensberg streets of water disruptions on August 5, 2023, as the valve replacement work was underway.
Newcastillian News invites our readers to share their thoughts and experiences related to this water leak situation in the comment section below.