You can now rate Parliament’s service delivery right here

Estimated reading time: 3 minutes

After sitting around braais or pubs complaining about the state of South Africa, you can now have your say on how Parliament is performing. Yes, this is true and is actually a government initiative. 

Nevertheless, Parliament is now urging all its stakeholders, including organisations and institutions, to participate in the latest stakeholder satisfaction survey. 

The purpose of the survey is to assess the impact of Parliament’s work and to “help sharpen its service delivery to the people.”

According to Parliamentary spokesperson Moloto Mothapo, the survey is among the monitoring and evaluation tools used to receive objective feedback on the impact of Parliament’s policies, strategies and programmes. The outcomes are then used to prove its broader strategy. 

However, based on the current state of South Africa and people feeling as though they have no voice in their own country, this platform should not be overlooked by Newcastillians. This is your opportunity to give feedback.

“Through these research projects, Parliament is able to assess the reach, scope and the impact of its service delivery to internal and external stakeholders, without whom the mission of the country’s democratic Parliament would very limited,” says Mothapo.

Apparently, the survey enables Parliament to meet its constitutional imperative of engaging citizens and organisations in all its work of making laws, providing executive oversight, considering and approving plans and budgets of State institutions.

It is also a public platform for discussion and consideration on matters of great importance to all South African people.

Mothapo said the current 2022 research wave would build on over five years of critical data collection that informed the strategic plan and programmes of the sixth Parliament and its continuous improvements.

In terms of legitimacy, Mothapo affirmed that Parliament commissioned an independent research agency, BMI-Tech Knowledge Group (BMIT), to conduct the survey.

“Online questionnaires are being sent to both internal and external stakeholders, which include state and non-state structures such as government departments, research and advocacy organisations, academic institutions, non-governmental and faith-based organisations, media, business and trade unions. The institution’s internal and external stakeholders are seen as strategic partners in enabling Parliament to deliver on its three-legged mandate of making laws, holding the executive accountable and optimising citizen participation.”

The survey results will be presented before the end of the financial year. 

Have your say! Click here to complete the Parliament Survey 2022. *Submit the questionnaire by no later than Friday, 11 March 2022.

What are your thoughts on the initiative? Share your views in the comment section below.

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