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The South African Post Office (SAPO) states it is in the final stages of developing a mobile application for motor vehicle license renewals. The app is apparently set to be released by the end of October 2021.
According to a statement, the Post Office would like to enable the customer to complete the entire process from the comfort of their own homes or offices.
The renewal process, including payment, will be done on the app, leaving only the last step of accessing the actual disc. This will be done in one of two ways: the customer can either choose to collect from a nearby SA Post Office outlet. Or the SA Post Office can deliver the disc to the customer – at an affordable delivery fee.
Group CEO Nomkhita Mona says, “We are serious about serving our customers’ needs – we have introduced a culture of being obsessed with the customer.”
This service forming part of the SA Post Office in my Pocket strategy will be available by the end of October this year. The Post Office will continue to offer in-store renewals at selected Post Office branches.
An additional service offered by the SA Post Office is the bulk motor vehicle license renewal for fleet and for employees of companies. This service entails the collection of all necessary documentation from company premises, taking them back to the Post Office for processing, printing and delivery back to their offices.
The Post Office has already signed up several corporates and is in the process of offering this bespoke service to more companies and other customers.
Mona believes that the organisation has a crucial role to play in the lives of South Africans and indeed within the region. The universal service obligation is not one to be taken lightly, as the majority of the citizens rely on the large footprint of the SA Post Office across the country.
Leveraging on this large footprint, the organisation will be rolling out numerous services in various areas—creating a meaningful hub for local communities.
“Huge winds of change are blowing within the SA Post Office, even in the face of massive financial challenges, there are equally massive opportunities for us to effect meaningful change – and deliver an institution that all South Africans can once again, be proud of.”
Mona’s strategy of getting back to basics, introduced since her arrival at the organisation six months ago, has started showing green shoots. As the organisation had regressed operationally and financially, Mona is under no illusion that this will be an easy task but is confident that she is equal to the task.
The service is offered in all provinces except the Western Cape, where SA Post Office expects to provide it shortly.
Not all SA Post Office branches are licensed to provide the car license renewal service, and it is advisable to check the availability of the service at specific branches.
For enquiries on this service and any other, please get in touch with the SA Post Office on:
What are your thoughts on those mentioned above? Do you feel the app and the new service offered by the SA Post Office will streamline the process?
Share your views in the comment section below.